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Rigline Intern Jobs in USA
About the job
Rigline 24/7 Technicians are Nabors front line technical support experts. The intern will be responsible for analyzing troubleshooting cases data to understand trends and patterns. This information will then be used to work with other departments on ways to improve our products. The intern will also have the opportunity to troubleshoot level 1 issues and requests with our customers and enter the data in our ticketing system. The intern will also have the opportunity to help implement a shared knowledge base that multiple departments can utilize for support information.
MINIMUM QUALIFICATIONS
Currently pursuing or recently graduated with a degree in IT, MIS, Petroleum Engineering, or related field
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Proficient in Microsoft Excel and other data analysis tools
Ability to work independently and in a team environment
Strong attention to detail and accuracy
Effective project management skills (task identification, prioritization, and documentation)
DUTIES AND RESPONSIBILITIES
Help in analyzing troubleshooting case data, identifying trends and patterns, and making recommendations for improvement
Perform level 1 troubleshooting assistance to our customers with the guidance of our experienced technicians
Assist in conducting research and gathering data related to Rigline’s processes and systems
Assist in preparing and presenting reports to management and other stakeholders
