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Fuel Processing Officer Jobs in Dubai
About the job
Job Purpose
Under day-to-day supervision of Fuel Service Manager, the job holder create Customer Master in Oracle for Select and VIP customer and processes card & ViP applications in the system – distributes proprietary cards & ViP tags of ENOC; maintain company records, printing, priming, modification of cards, download Tahani and NANO tags requests from CPS and Dynamics for retail sites and delivery; creation of ViP accounts and tags, modification of ViP tag data. Also, process day-to-day requests for new, lost and reissue cards and tags, process hot listing of cards and tags.
Principal Accountabilities
Card/ViP Processing & Issuing
• Verify new application forms and make sure all required data is provided and procedure are followed promptly.
• Coordinate with Sales Team for getting any missed details and make sure, card/tag is issued as per SLA and policy.
• Obtain necessary approvals for requests or special cases (if required) from management.
• Create Customer Master in the system and enter Vehicle registration in customer accounts with product, limit, and registration numbers
• Flagging for embossing
• Update customer records in Master Base – name, landline and mobile nos., e-mail address, point of contact, postal address etc.
Experience
•High School OR Diploma
•Supervisory Skills
•Team Player
•Prefer at least 5 years’ front office experience
•Good Computer system skill especially in MS Office, FMS, and Oracle
•Good and professional in handling face to face customers
•Good in speaking skills English, Hindi, Urdu and Arabic preferable
•Good in witting and emailing skills in English
•Ability to get results working in a multi-cultural environment
